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1.1. Orders : Orders must be placed via the order function in v year Order platform . We do not accept orders via our customer service, e-mail or the like. When you have placed an order via v year Order Platform , we will notify you by e-mail when the order information has been received by the Partner and the estimated delivery time is stated in our Order Platform .
1.2. Restaurants: When you purchase Products via v Year Order Platform provided and prepared by a Restaurant, you enter into an agreement directly with Speedoy as the seller of the Products and you accept these Terms.
1.3. Stores: If you order Products from Stores through our Order Platform , you enter into an agreement directly with the Store as the seller of the Products and in connection with the order, you accept these Terms and the Store's own terms and conditions that apply to the sale.
1.4. Registered information: You are solely responsible for registering complete and correct information in connection with your order.
1.5. Binding agreement: When you send an order by clicking on "ORDER" in our Order Platform year Order Platform , you undertake an obligation to pay for the order. A binding purchase agreement has been entered into when we have sent you an order confirmation.
1.6. Reservations: Partners and v in reserve for any final sale of the product you when ordering . We also make a reservation because we or Partner are prevented from carrying out the delivery of the order for other reasons. In such cases, the order will be completely or partially canceled, and you will be refunded for the corresponding amount paid.
1.7. Payment: You must pay for the order directly to Speedoy, including costs for any delivery of the ordered Products. Payment shall be made through the payment solution offered in rows years Ordering Platform in conjunction with the order. The payment order shall not be made to the partner or to the courier that delivers your order to you , unless it is expressly stated in the rows years Ordering Platform that payment can be made directly to the partner. All prices include VAT (12% for food/pick-up/delivery and otherwise 25%) unless otherwise stated .
1.8. Right of withdrawal: 1.8.1. Consumers have as a rule in the Act (2005: 59) on distance contracts and off premises ( " D istansavtalslagen " ) the right to 14 days right of withdrawal ( " Period for withdrawal ' ). The withdrawal period begins to run from the day you received the Product. The right does not apply to the purchase of foods, meals or other products with a short shelf life, products that can rapidly deteriorate or expire, products which by their nature can not be returned or products in other cases according to D istansavtalslagen explicitly excluded from the right of withdrawal. 1.8.2. In cases where a product is subject to a right of withdrawal in accordance with the D istansavtalslagen, the product must be returned in its original condition with original packaging, that no seal has been broken, to the right of withdrawal will apply. More information about the withdrawal and exceptions to the right of withdrawal can be found in the Consumer Agency's website or D istansavtalslagen. 1.8.3. If you wish to invoke the right of withdrawal, you must inform us in writing within the withdrawal period, by sending an e-mail to kundtjanst@speedoy.se . The message must contain information about the order, including your name and order number / invoice number. You can also use the remorse form that is available to download via v år Ordering platform under the tab " Regret / Complaint form " and send the completed form to us or the Partner by e-mail or by post . 1.8.4. You must return the Products to the Partner within 14 days from the day you notified Speedoy or the Partner that you wish to exercise the right of withdrawal. You are responsible for paying the return shipping and for the condition of the Product until it reaches the Partner. You can find information about the Partner's address and contact details on your receipt or by contacting our customer service. You are hereby informed that the Partner may demand that the return be made to the specific place of business from which the Product was delivered. 1.8.5. When you return a Product, the Product must be returned in any original packaging, with labels, in good condition and well packaged. The Product must be packaged in a suitable manner, taking into account the Product's nature and mode of transport, in order to protect the Product from any transport damage. You must also return all accessories and shares that come with the Product in the return. If you have used or handled the Product to a greater extent than was necessary to determine the Product's function or properties, and this has led to a decrease in value, Speedoy has the right to charge you for the decrease in value up to the full value of the Product. 1.8.6. If a return is approved, Speedoy or the Partner will refund you the amount you paid for the Product less any depreciation in accordance with clause 12.5 above. If a Partner is the seller of the Products to which the return relates, it is the Partner who is responsible for the handling and approval or denial of the return. 1.8.7. Refund on approved return takes place in the same way as the payment, unless otherwise specifically agreed. Speedoy does not refund fees relating to service, discount codes, delivery or cost for the minimum order value. 1.8.8. If you have not notified Speedoy that you wish to call for the right of withdrawal before a delivery attempt is made, and the delivery of the order could not be carried out and the order returned to the Partner , Speedoy has the right to charge you in accordance with clause 7.6 above, as the order will be canceled.
1.9. Receipt: You will receive a receipt for your purchase in connection with the delivery of the Products.
1.10. Cancellation: We have the right to cancel a delivery or the supply of products included in the order if you have entered incorrect or incomplete information in connection with the order, which has led to the restaurant not being able to fulfill the order.
2.1. We process personal data in accordance with the EU Data Protection Regulation 2016/697 ( " GDPR " ). More information about our processing of personal data can be read in our privacy policy : LINK.
You have the right to contact the Partner if you discover any defect in a Product that has been delivered to you. If you and the Partner do not agree on a solution, you can contact Speedoy's customer service. We will then review the case and try to find a solution, as soon as we can after we have received your complaint. We will handle the complaint matter in accordance with current consumer protection legislation. We have the right to decide alone whether the solution we find is most appropriate in each individual case. You are hereby informed that it is the Partner who is responsible for handling errors, complaint matters and warranty matters and therefore we can refer you to handle the matter directly with the Partner concerned .